Quality policy :
Create high-quality service enterprises; create customer satisfaction products; establish domestic well-known brands.
Quality goals :
Implement the ISO9001: 2000 standard, establish and maintain a continuous improvement of quality management system; pass rate of vehicle inspection once ≥92%, increase by more than 1% every year in three years; vehicle pass rate of 100%; customer satisfaction ≥90% More than 1% increase every year.
Quality commitment :
The company is 100% responsible for the product; the service makes the customer 100% satisfied.
I. Training staff:
1. Our factory arranges collective training for senior engineers to learn theory and practice;
2. Meet the technical requirements of the factory after theoretical study and practical operation;
First, master the basic theory, performance and functions of special vehicles;
Second, they can operate skillfully according to the procedures;
Third, it can eliminate general technical problems.
Second, maintenance branches. location. Technical strength. contact details;
1. Branches: "Dongfeng No. 2 Technical Service Station";
2. Location: Province. Ground. city. Counties
3. Technical strength: Those who have reached the level of "Engineer" according to the unified requirements of the Second Automobile.
Third, free maintenance programs and deadlines
1. Tracking service time: lifetime;
2. From the date of delivery to the customer, within the normal range of use, free repair (excluding wearing parts and electrical parts) within 10,000 kilometers or one year, only charges for parts over one year;
3. Service arrival time: within the province, within 24 hours; in other areas, personnel are dispatched within 24 hours;
4. During the annual flood control, the engineers and technicians shall visit regularly or irregularly to eliminate the faults in a timely manner, and actively prevent the faults.
Fourth, after the free period accessories supply price method
1. Method: Uniform supply at the local Dongfeng Technical Service Station of No. 2 Automobile, and direct delivery from the factory according to user requirements
2. Only the cost of accessories is charged, and no other costs are added.
5. The product chassis is faulty, please repair it at the nearest service station according to the chassis manufacturer.